Refund & Cancellation Policy

1. Free first month

Every new account gets a free first month (30 days) with no card needed. You are not charged during the free month, so there is nothing to refund. When it ends you can choose a paid plan, or stop. Nothing is charged unless you choose a plan.

2. How billing works

• Paid plans are billed monthly, in advance, in US dollars.
• If you add a paid plan during your free month, your first charge is made when the free month ends, not before.
• Your plan renews automatically each month until you cancel.
• Applicable sales tax or VAT may be added at checkout, depending on where you are.

3. Cancelling

You can cancel at any time in Settings → Plan & billing. Your plan stays active until the end of the period you have already paid for, and you are not charged again. You can export all of your data whenever you like, before or after cancelling.

4. Refunds

• If you are charged and do not want the plan, contact us within 14 days of the charge and we will refund that charge in full. This applies to your first payment and to each renewal.
• If you were charged by mistake (for example a duplicate charge or a charge after you cancelled), we will refund it in full whenever you tell us.
• After 14 days, payments for a period that has already started are not refunded, except where the law requires it.
• Refunds go back to the payment method you used. They usually appear within 5 to 10 business days, depending on your bank.

5. How to ask

Email support@rivoro.app from the address on your account, and tell us which business or company it is for. We aim to reply within one business day.